With a 100% virtual competition over the past 8 months, and over 1000 hotels worldwide able to submit their representatives, the International Association of Front Office Managers and Hotel Managers (AICR) have crowned the World’s Best Receptionist.

The 12 national champions battled for the “David Campbell Trophy” in the international finals held in Geneva (CH).

“The AICR World’s Best Receptionist has become a global competition and receptionists from all around the World are able to show their service skills.”, explains Egidio Marcato, AICR Councillor and Chief Judge.

The competition format was created in 1995, and usually takes place face to face with a live role-play at the heart of the challenge. This year it has been redesigned to be 100% virtual. “Despite Covid-19, it’s fantastic that this competition has taken place”, says Max Vetter. “Times have changed drastically, but we were not willing to accept that this will cut the opportunity for young talents in our industry to show their skills and shine on this platform“, says Arian Roehrle, AICR International President.

The AICR World’s Best Receptionist competition aims to find service excellence – no matter what hotel category and location, regardless of hotel company or hotel school, everyone can become part of the AICR and compete.